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Frequently Asked Questions

General

I would like to speak with someone about your services and obtain a quote, what is the best form of communication?
You can contact our team via phone, email or one of our social media platforms. All forms of communication are monitored.

What information do I need to provide to obtain a quote?
As a starting point, we suggest providing the below information via your chosen communication channel:

  • Date of your event
  • Location details of your event (venue or residential) including access details
  • Start and finish times of your event, including bump in and bump out times
  • Colour palette or theme you are working with
  • Your inspiration

A member from the team will confirm our availability and provide an itemised quote. If you are happy to proceed, an invoice will be provided which will include payment details.

How long will it take to receive a response from you?
We will endeavour to respond to your initial enquiry within 24 hours. If you send your enquiry on a weekend, please be mindful that we are working our magic with events that have been scheduled.

If your enquiry involves a product or service from a third party vendor, please be patient as we reach out to our preferred suppliers.

What area do you service?
We service the following areas:

  • Sydney
  • Southern Highlands
  • Illawarra
  • South Coast
  • Central Coast
  • Hunter Region

How soon should I contact The Sweet Life about my upcoming event?
We suggest contacting our team as soon as possible. This ensures that our team has:

  • Availability for your event date
  • Sufficient time to engage preferred third party vendors if applicable
  • Provide viable options that work within your allocated budget

Your event is only secured once a deposit is made. The Sweet Life will not hold a date for you without a deposit.

Does The Sweet Life have set packages?
All of our quotes are individually prepared and customised based on our clients’ brief.

I need to make a change to my upcoming event. What do I do?
We would suggest contacting our team as soon as possible. We will try our best to accommodate any changes that need to be made to your existing booking.

Does The Sweet Life offer DIY/DRY hire of props?
The short answer is no. Props are available for hire as part of our coordination and styling services offered.

Can I place an order for desserts or a balloon garland without including any other services offered by The Sweet Life?
No again. All of our services are available when your event is coordinated and styled by our team and incorporates the use of our preferred third party vendors where applicable.