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Frequently Asked Questions

General

I would like to speak with someone about your services and obtain a quote, what is the best form of communication?
You can contact our team via phone, email or one of our social media platforms. All forms of communication are monitored.

How long will it take to receive a response from you?
We will endeavour to respond to your initial enquiry within 24 hours. If you send your enquiry on a weekend, please be mindful that we are working our magic through orders and events that have been scheduled.

If your enquiry involves a product or service from a third party vendor, please be patient as we reach out to our preferred suppliers. Once a response has been received from the third party vendor, we will ensure to include this in our communication to you as soon as possible.

I need to make a change to my upcoming order or event, what do I do?
We would suggest contacting our team as soon as possible. We will try our best to accommodate any changes that need to be made to your existing booking.

What area do you service?
We service the following areas:

  • Sydney
  • Southern Highlands
  • Illawarra
  • South Coast
  • Central Coast
  • Hunter Region

Styling

How soon should I contact The Sweet Life about my upcoming event?
We suggest contacting our team as soon as possible. This ensures that our team has:

  • Availability for your event date
  • Sufficient time to engage preferred third party vendors if applicable
  • Provide viable options that work within your allocated budget

Your event is only secured once a deposit is made. The Sweet Life will not hold a date for you without a deposit.

Does The Sweet Life have set packages?
All of our quotes are individually prepared and customised based on our clients’ brief.

Prop Hire

Does The Sweet Life offer DIY/DRY hire of props?
The short answer is no. Props are available for hire as part of our styling services offered.

Balloon Art

Can I place an order for a balloon garland without including any other services offered by The Sweet Life?
You sure can!

How do I place an order for a balloon garland?
To place a balloon garland order, email [email protected] and be sure to include the following details:

  • Date of your event
  • Location of your event
  • Colour palette or theme
  • Design details including inspirational photos of balloon garlands that appeal to you
  • Additional information including placement of the balloon garland (backdrop, suspended etc)

A member from the team will confirm availability of The Sweet Life and provide an itemised quote. If you are happy to proceed, an invoice will be provided which will include payment details.

Desserts

Can I place an order for desserts without including any other services offered by The Sweet Life?
Absolutely!

Is there a minimum order?
There is a minimum order of 12 Dessert Cups per flavour. There is no minimum order for Strawberry Towers and Macaron Towers.

How do I place an order for desserts?
To place a dessert order, email [email protected] and be sure to include the following details:

  • Date of your event
  • Details of order (dessert and quantity)
  • Colour palette or theme if applicable
  • Location and time of delivery (if desserts are to be picked up, The Sweet Life will advise the pickup location and time)
  • Inspirational dessert photos if applicable